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Sholahuddin Al Ayubi_

Customer Success Team Lead ID

Phone:
+62 (274) 288-582-2
Email:
[email protected]
Address:
Jl. Palagan Tentara Pelajar No.81, Jongkang, Sariharjo, Kec. Ngaglik, Kabupaten Sleman, Daerah Istimewa Yogyakarta 55581

Hi_

I'm Sholahuddin Al-Ayubi, Working as Customer Success Team Lead ID for Hostinger and Niagahoster. Niagahoster (PT Web Media Technology Indonesia) is a part of multinational IT companies Hostinger International, Ltd., which has served millions of customers around the world. As an official Google Partner, PT. Web Media Technology Indonesia provides a Google Adwords advertising solutions (brand name Teratas Online), professional website creation and management solution (brand name Niagaweb) and unlimited hosting service with IIX servers (brand name Niagahoster). Our team consists of experts in the field of website hosting, website development, website management, and Google certified advertising experts who are ready to assist SMB owners in Indonesia in reaching customers and online business success.

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Resume_

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education

Mercubuana University Of Yogyakarta

2013 - 2017

Informatics Engineering - Focus on Web Development and Computer Network

employment

Customer Success ID Team Lead - Niagahoster/Hostinger

Dec 2019 - Now

This is next my chalange as Customer Success Team Lead ID with Responsibilities:

  • Provide team leadership and coaching;
  • Focus the team on the tasks at hand;
  • Communicate team status, task accomplishment, and direction;
  • Act accordingly with some findings regard on-boarding issues, platform and/or tools issues, QA issues, technical issues, and other related findings
  • Get used to with various tools; whether task management, communication, or documentation platforms such as Monday, ClickUp, Quire, Trello, Slack, G-suite (Google Drive, Calendar, Meet, Spreadsheets, Docs, Slide, Forms, Authenticator, & Keep), Intercom, GitHub, LastPass, Lightshot, Authy, OpenVPN, WireGuard, NordVPN, Zoom, and other customised internal tools
  • Routinely track the infrastructure's status that the agents use in daily basis during WFH (PC/laptop, extra monitor/keyboard, PSU, and other peripherals)
  • Bridging the communication gap between or amongst within internal divisions and/or departments and then create one or some consensus
  • Fill in and then close weekly and monthly statistics (work-hour validation, happiness score, workload, response time, upselling revenue, and tagging)
  • Customer Success ID - Niagahoster/Hostinger

    Jan 2018 - Nov 2019

    This is my first job in Niagahoster with Responsibilities:

  • Communicate with customers and solve their technical issues related to website via live chat
  • Assist Customers with exact guidance and resolutions
  • Going the extra mile for each Customer is part of the job.
  • Focus on the Customer’s success by offering additional services, tools, and products.
  • Response and check abuse of service (spam/phishing).
  • Constantly grow - learn about IT every day to become a web hosting expert.
  • general skills

    html5 85%

    css3 80%

    java script 90%

    jquery 80%

    bootstrap 3 80%

    grunt 60%

    git 90%

    adobe photoshop 80%

    My projects_

    project-img

    Mobile and desktop app for London hostel store

    Do answered bachelor occasion in of offended no concerns. Supply worthy warmth branch of no ye. Voice tried known to as my to. Though wished merits or be. Alone visit use these smart rooms ham.

    Used stack:

    • html5
    • css3
    • JavaScript
    • bower
    • grunt
    www.superapp.com
    project-img

    Web app page for trevel company

    Preference any astonished unreserved mrs. Prosperous understood middletons in conviction an uncommonly do. Supposing so be resolving breakfast am or perfectly. Is drew am hill from mr.

    Used stack:

    • html5
    • css3
    • JavaScript
    • BEM
    • bower
    • grunt
    www.travellend.com
    project-img

    Admin template for Photo Service

    Do answered bachelor occasion in of offended no concerns. Supply worthy warmth branch of no ye. Voice tried known to as my to. Though wished merits or be. Alone visit use these smart rooms ham.

    Used stack:

    • html5
    • css3
    • JavaScript
    • BEM
    • bower
    • grunt
    www.coolphoto.com

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    Or just write me a letter here_